Gemba Academy Blog

Go to Gembanana

By Jon Miller - June 2nd, 2012

The Wall Street Journal article titled Five Lessons From the Banana Man introduces us to the practical business wisdom of Samuel Zemurray, the former head of the United Fruit Company. The article is a good reminder that so-called Lean

4 Cloud Based Tools That Have Dramatically Increased my Personal Productivity

By Ron Pereira - May 24th, 2012

As a business owner, husband, and father of 5 amazing children time is not something I have a lot of. As such, being able to stay focused and productive is extremely important. A few months ago I realized I was not being as effective a

Where is Your Suggestion Box?

By Jon Miller - May 15th, 2012

The placement of a suggestion box within an organization speaks volumes about their level of commitment and sophistication in pursuing customer service, quality and continuous improvement. The example above was in the lobby of a county

How is PDCA Inimical to Innovation?

By Jon Miller - May 8th, 2012

PDCA. Plan, Do, Check, Act. This process is at the core of kaizen, lean, six sigma, continuous improvement, hoshin kanri, the scientific method and the learning organization. I also believe that the PDCA cycle is inherent to the creati

How to do Hansei

By Jon Miller - May 4th, 2012

I am wrapping up a fairly intensive period of reflection. This week was the first board meeting since the merger of Gemba Research and Kaizen Institute nearly 18 months ago. It has been a time of challenge, opportunity and personal gro

A Factory of One

By Ron Pereira - April 26th, 2012

If you missed our most recent webinar called “A Factory of One” you can watch a replay of it here. It was excellent and I highly recommend you take the time to check it out. It’s free to view until May 15, 2012.  Aft

How to Tell if a Visual Control is Working

By Jon Miller - April 21st, 2012

Humans Wanted for Lean Journey. Small Wages, Bitter Cold, Constant Danger…

By Jon Miller - April 19th, 2012

Ernest Shackleton was a British explorer celebrated for his exploration of the Antarctic. During the 1914-1917 expedition aboard the aptly-named Endurance, he lead his crew without loss of life through disasters which included their sh

Caine’s Arcade

By Ron Pereira - April 16th, 2012

I second Dan in saying this may be the best 11 minutes of your day.  If you want to be inspired – and smile – watch this video (click through to site if you’re reading via email or RSS).  Really, folks.  Please wat

Ambiguous Visual Controls: Prehistoric Shark Attack Evacuation Plan

By Jon Miller - April 14th, 2012

This may be the most unhelpful emergency evacuation visual control in the United States of America. The evacuation plan resembles a journey through a shark’s intestines. Should one need to actually consult it, the ability to read

Ambiguous Visual Controls: Never stay in rooms 601-617

By Jon Miller - April 10th, 2012

This ambiguous visual control creates more doubts than assurances. What is the message here? Do some people prefer and wish to be directed to the unclean rooms? Room 621 was in fact quite nice.

Yet More Musings on Muda

By Jon Miller - April 1st, 2012

Michel Baudin’s blog article More Musings on Muda, meant to end fruitless debate on the definitions and categorizations of the types of waste, in fact, led to some brief but interesting exchanges on Twitter. The discussion center

Review of The Lean Startup by Eric Ries

By Jon Miller - March 27th, 2012

My experience with startups extends to starting Gemba Research, a consulting and training company which we merged last year with Kaizen Institute, Gemba Academy, an online lean training venture, and three other business selling lean-re

Webinar Replay: Using SPC to Make Better Management Decisions

By Ron Pereira - March 27th, 2012

Update: This webinar can now only be seen by subscribers to the Complete Lean Package. In this pre-recorded webinar, Mark Graban, author of Lean Hospitals and the upcoming book Healthcare Kaizen, showed how simple statistical process c

Lean, Bias, Impartiality and Justness

By Jon Miller - March 18th, 2012

I considered myself to be appropriately biased against biases, but it turned out I was wrong. Such is often the way with cognitive biases. Reading Daniel Kahneman’s book Thinking, Fast and Slow, I learned to think of biases in a

Perseverance & PDCA

By Ron Pereira - March 13th, 2012

“Let us run with perseverance the race that is set before us” (Hebrews 12:1). The ability to persevere through the tough times we experience as lean and six sigma practitioners is extremely important. In fact, the ability to persev

Kanban Systems Overview Video

By Ron Pereira - March 5th, 2012

Here is a free overview video introducing our Kanban course. And here’s a summary document of this video in PDF format that can be downloaded and printed. Visit gembaacademy.com to learn more about our available courses and acce

Masaaki Imai Remembers Taiichi Ohno

By Jon Miller - March 4th, 2012

Reflections on the 100th Birthday of Taiichi Ohno Taiichi Ohno was born on February 29, 1912 in Dalian, China as the son of Ichizou Ohno, who was at that time an engineer of refractory bricks at the Manchurian Railway Company, a Japane

Lean Retail Exercise: “Not My Job” Edition

By Jon Miller - March 1st, 2012

The retail industry has a poor image when it comes to the motivation level of its employees. They are often portrayed in popular culture as neither well-trained nor well-paid, not always inspired to deliver a great customer experience.

Building Excellent Systems: Top-down or Bottom-up?

By Jon Miller - February 27th, 2012

“We have to take these pockets of excellence, these islands of excellence and make them systems of excellence.” These could be words of an executive in encouragement of a kaizen team, spoken in any number of languages, at a

2-day Visual Management Workshop at VIBCO

By Jon Miller - February 7th, 2012

The Lean Enterprise Institute, Rhode Island-based VIBCO and instructor Gwen Galsworth will collaborate to offer the Visual Workplace/Visual Thinking seminar. The format is a combination of classroom and shop-floor learning. Participant

Improving Point of Use Lid Storage at Starbucks

By Ron Pereira - January 31st, 2012

On a recent visit to a Starbucks inside the San Francisco airport, I snapped a picture of their cup lid dispenser. As you can see they store lids in this unit and present it close to where the “final assembly” Barista does

Consumption Rate, Replenishment Time, SWIP and Why Glaciers Need Love

By Jon Miller - January 22nd, 2012

Over the past week, the greater Seattle area was met with the largest snowfall in a decade or two. Recently I was in New York City, where the season’s supply of snow had dropped last October, with barely a blizzard since. Back in

10 Rules for Good Gemba Walks

By Jon Miller - January 12th, 2012

Elmore Leonard is an American novelist who has written lean and taut crime novels for a half-century. He is the Toyota of crime novels if that’s a compliment. Reliable, not flashy, always delivering on the promise of a hard-boile

10 Books Every Continuous Improvement Practitioner Should Read in 2012

By Ron Pereira - January 12th, 2012

I hope everyone had a safe and happy new year and that things are off to an awesome start for you and yours! To help kick off the new year I thought I’d share a list of the 10 books I recommend all Continuous Improvement Practitioner