Gemba Academy

Reflections on Four Weeks of Sheltering in Place

By Jon Miller - April 6th, 2020

Washington State has been officially sheltering in place since March 23rd. It feels like six week ago. Perhaps this is because we eased into social distancing a couple of weeks earlier, seeing the writing on the wall. The governor exte

How to Manage Chaos & Uncertainty

By Ron Pereira - April 3rd, 2020

One of the most efficient ways to work through an obstacle, or uncertainty, is to learn as fast as possible through experimentation. I think it’s safe to say that most of us have been facing lots of change and uncertainty over the la

Now More Than Ever, Huddle Daily as a Team

By Jon Miller - March 30th, 2020

One of the challenges we face when working from home, or as part of a virtual team, is staying connected with people on the team. Today more of us than ever are in this situation for the first time due to stay-at-home orders related to

Give People a Sense of Certainty Through New Routines

By Steve Kane - March 27th, 2020

The Power of Routine So much of our daily activity is performing routines, even though we may not be aware of it. Getting out bed and ready for work; picking up the phone, wallet, and keys on the way out the door; stopping for coffee;

Respect and Gratitude to the Base of the Pyramid

By Jon Miller - March 23rd, 2020

One of the most important geometric shapes in lean management is the inverted triangle. Pyramids are commonly used to represent an organization chart. The boss is at the tip of the pyramid, with senior leaders immediately below, and th

Did You Find Yourself Working from Home All of the Sudden?

By Ron Pereira - March 18th, 2020

This article was written by Brita Quella, an Account Manager here at Gemba Academy. So, you have a laptop, a phone, pens, paper, what else do you need? Your meetings are all now going to be online. Your travel, conferences and interact

What is Exponential Growth and Why Should You Care?

By Ron Pereira - March 16th, 2020

Like many companies my dentist recently sent out an email outlining the steps they’re taking to keep their patients safe. And while it was a “normal” COVID-19 related email there was one line that really struck me.�

The Unexpected Benefit of Cancelling Everything

By Jon Miller - March 16th, 2020

In the past week an unprecedented wave of closures, cancellations, and restrictions on the movement of people has passed over the world. No doubt there is more to come in the following days as local and national authorities work to con

Five Reasons Why It’s Hard to Stay Lean

By Jon Miller - March 9th, 2020

Many organizations find that they don’t always sustain the gain they make from continuous improvement activity. Over the long-term, this is one of the greatest challenges to keeping management committed to building a Lean culture

Deepening the Lessons of Crisis

By Kevin Meyer - March 6th, 2020

I’m sure all of us are paying close attention to the evolving coronavirus (COVID-19) situation and thinking about how it has and will affect our families, organizations, and society. It’s too soon to say whether this will

One Point Lesson: How to Wash Your Hands

By Jon Miller - March 2nd, 2020

This is a public service announcement with a touch of Lean learning. One of the best ways to avoid infection from the novel corona virus known as COVID-19 is to wash our hands. Should we be exposed to the virus, proper hand-washing can

The Difference Between Naive, Purposeful, and Deliberate Practice

By Ron Pereira - February 28th, 2020

In 2008, Malcolm Gladwell popularized what many refer to as the “10,000 hour” rule in the book Outliers. Gladwell explained that in order to master a particular skill a person would need to practice that skill for approxi

Productivity, the Three-day Weekend the Future of Work

By Jon Miller - February 24th, 2020

An interesting news feature on NPR reported on a company called Perpetual Guardian which launched successful 4-day work week program for their employees. People are paid their full five-day wage, as long as they get their work done in

How Mindfulness Practices Enable Lean Culture

By Jon Miller - February 17th, 2020

The popularity of mindfulness has spread beyond self-help and personal wellness. Many organizations in fields such as business, healthcare and government are providing their leaders with mindfulness education and practices. The claimed

Medical interns at hospital with patient

Leverage Learning Environments to Create Customer Value

By Kevin Meyer - February 14th, 2020

A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his healthcare providers. It’s a story we hear often – doctors running late,

What are the “Respect for Humanity” Questions?

By Jon Miller - February 10th, 2020

Lean management aims to make work easier, safer, better, faster and cheaper. The first two centuries of continuous improvement focused on invention, tinkering, and innovation in machinery and materials. With the growth of the service s

Can a Humidifier Help You Sleep Better and Snore Less?

By Ron Pereira - February 7th, 2020

They say good leaders are willing to be vulnerable and share things they may not want to…even things they’re slightly embarrassed to admit. Well, I’m about to test that theory by sharing something most people don

When an Ounce of Prevention is Worth a Billion Pounds of Global GDP

By Jon Miller - February 3rd, 2020

This simple chart gets to the heart how Lean processes, systems and behaviors keep costs low. In brief, the earlier we detect and address problems, the less it costs. This is a broad, common sense principle. It applies to safety incide

How Lean Deployment Is Like Working with Two-Part Epoxy

By Jon Miller - January 27th, 2020

This weekend while working on a particularly challenging home repair project I had the opportunity to work with a two-part epoxy. These are adhesives that create very strong bonds that hold up in many environments and conditions. But

It’s Your Duty to Make Things Right

By Steve Kane - January 24th, 2020

I completed US Army basic training at Fort Dix in May of 1990. Immediately after, I went to advanced individual training (AIT) at the US Army Intelligence Center at Fort Huachuca in Arizona. Drill Sergeant Smith was my platoon drill se

Making Meetings Less Terrible

By Jon Miller - January 20th, 2020

Studies estimate that we spend an hour or more each day in meetings or preparing for them. On the one hand, it’s good that humans are communicating, making decisions and solving problems together. On the other hand, unproductive

Sustaining Gains with the Continuous Improvement Ratchet

By Jon Miller - January 13th, 2020

The PDCA wheel held in place on a slope by a wedge is a common representation of how standards are essential to sustains continuous improvement. On the one hand, this is intuitive and easy to demonstrate. On the other hand, it’s

Refining and Reinforcing Principles

By Kevin Meyer - January 10th, 2020

Earlier this month Ron discussed his top ten lessons from the last decade and Jon what he believes is the most important word of the year (“daily”). Although I have tried to divorce myself from the arbitrary boundaries of

The Word of the Year for 2019

By Jon Miller - January 6th, 2020

Looking back on the previous twelve months, there is one word that ties together my lessons learned and aspirations. The word is daily. It’s the humblest of words, suggesting commonplace, regular, routine, of no special note. In

Ten Lessons I’ve Learned Over the Last Decade

By Ron Pereira - January 3rd, 2020

The last decade has, without question, been the most transformative time of my life – personally and professionally. To be sure, I’ve made more mistakes than I can count…but with these mistakes have come valuable le

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