Gemba Academy

Remain Detached from the Outcome

By Steve Kane - December 27th, 2019

I’ve been working on my Black Belt certification for several months. The past few have been devoted to a project related to understanding how improvements over the years have impacted business performance. Many of the improvement

Was the Standard Clear Enough?

By Jon Miller - December 23rd, 2019

While observing a morning huddle meeting last week, I heard a senior leader ask, “Was the standard clear enough?” several times as they discussed the previous day’s quality, safety and delivery problems. That’s

Go See, Show Respect, Ask “What Do You Need from Me?”

By Jon Miller - December 16th, 2019

Last week we took a day at the Gemba Academy office in Fort Worth to map and improve our content development process. It was a humbling reminder of the importance of going to the gemba, asking the internal customer what they need and m

Empirical Evidence for the Power of Kata

By Kevin Meyer - December 13th, 2019

We’ve long known that embracing failure with an aim toward learning and improvement can create future success. Organizations that see failure in that light, and support their people with cultures and systems to learn from failu

How to be Tough on Process, Easy on People

By Jon Miller - December 9th, 2019

One of the guiding principles for practicing continuous improvement, or good leadership in general, is to be tough on the process but easy on the people. The idea is to create a blame-free but problem-aware environment. This removes fe

How to Run Kata in the Classroom

By Ron Pereira - December 6th, 2019

If you’re interested in learning how to think scientifically I strongly recommend the Kata in the Classroom (KiC) exercise. I’ve personally run a number of KiC workshops. On one end of the spectrum I’ve run workshop

Practicing Gratitude within the Daily Accountability Process

By Jon Miller - December 2nd, 2019

One of the better ideas I saw this year was during a tour of a lean company. It saw that “Appreciation” was one of the items on the agenda for the tier 2 daily accountability meeting. Each morning the area team leaders and

Which Lean Behavior or Tool Should We Adopt?

By Jon Miller - November 25th, 2019

This week during an interview for a Lean newsletter I was asked a hypothetical question. If I had to choose one Lean behavior or tool for an organization to adopt, what would it be? Easy answers might be “5S because it’s fo

Leading Lean from the Middle of the Organization

By Steve Kane - November 22nd, 2019

This article was originally posted a couple of years ago. Questions about getting other people to change their thinking come up fairly regularly, so I thought I’d revisit the topic here. A common struggle in the lean community

What Does It Mean to Huddle?

By Jon Miller - November 18th, 2019

One of the encouraging trends I’ve seen in the past decade with Lean management is the emerging acceptance of team huddles. While still far from universal, this one simple activity is becoming a core part of the daily practice of

How to Measure the M in SQDCM

By Jon Miller - November 11th, 2019

The giant letters SQDCM are common sights on visual display boards of teams on the gemba. They stand for the key performance indicator categories of safety, quality, delivery, cost and morale. Visualization of key performance indicator

Question Yourself

By Kevin Meyer - November 8th, 2019

One of my favorite websites, Brain Pickings, recently turned 13. The reason it’s a favorite is because it offers content that is challenging intellectually – but not to the point of not making sense to humble minds like min

Lean Management for the Day After Tomorrow

By Jon Miller - November 4th, 2019

One of the criticisms of lean management is that it doesn’t address innovation. Lean practices build systems for delivering high quality services on-time to customers at lower costs. This is achieved through robust processes, dai

You’re Not the Hero

By Ron Pereira - November 1st, 2019

We continuous improvement practitioners have much to learn from the movie business. In fact, I’d go so far as to say that the “storytelling formula” may be one of the most important things we lean thinkers can learn. Most good mo

10 Behaviors to Practice Respect for People

By Jon Miller - October 28th, 2019

Last week I had the pleasure of facilitating a study mission for a group of leaders from a global manufacturer. We visited several companies. Each was two decades into their lean journey. The host companies were generous in sharing the

Lean Thinking and the 2019 Nobel Prize in Economic Sciences

By Jon Miller - October 21st, 2019

A few years ago, I read and blogged about the book Poor Economics and the key lessons it offered for change efforts such as Lean transformations. Congratulations are in order to the co-authors who won the 2019 Nobel Prize in Economic S

When is “No Idea is a Bad Idea” a Bad Idea?

By Jon Miller - October 14th, 2019

Brainstorming is an often-used method to generate ideas from a group of people for solving problems. One of the cardinal rules is not to criticize ideas as people raise them. We are reminded, “No idea is a bad idea.” One o

The Wisdom of Humility

By Kevin Meyer - October 11th, 2019

Lately I’ve been reflecting 0n the impact of mistakes on leadership, and how important humility becomes to learning from those mistakes. An article in The Washington Post this week describing the humility of Dr. James Peebles,

How to Get the Most Out of Your NFL Franchise with TPM

By Jon Miller - October 7th, 2019

The American football season is full swing. The NFL is celebrating 100 years of this game of athletic and mental matchups. As an organization, the NFL is concerned with increasing its income by providing an entertainment product. To th

How to Run Your Own Lean Simulation

By Ron Pereira - October 4th, 2019

If you’ve ever wanted to run your own lean simulation but just aren’t sure how to go about it… you’re in luck. We recently captured a series of videos with our good friends at Kaas Tailored. During our visit,

More Gems from Gemba-focused Executive VP Kawai

By Jon Miller - September 30th, 2019

In a blog post last year, we described how gemba-focused Toyota Executive VP Kawai spends a typical day at work. In a series of interviews in IT Media, a Japanese online business magazine he continues to drop gems. He was asked about

A Place to Find a Better Way

By Steve Kane - September 27th, 2019

I spent the first part of this week in Riverside, California at the Global Lean Leadership Summit hosted by Rick Eglin of Fireblast Global and Angel Sanchez of Phenix Technology. The second part of the week I was in Ann Arbor, Mich

Applying Lean Principles to a Business Planning Meeting

By Jon Miller - September 23rd, 2019

This past week my business partners Kevin Meyer, Ron Pereira and I met face to face over a span of two days. The purpose was long-term business planning, near-term goal-setting and prioritization of supporting projects. The three of us

How to Be an Effective Change Leader

By Jon Miller - September 16th, 2019

A Knowledge @ Wharton article titled How to be an Effective Organizational Maverick is worthwhile reading continuous improvement leaders, lean managers, change agents or anyone refusing to accept the status quo as the best or only way

Oh, the Mistakes I’ve Made…

By Kevin Meyer - September 13th, 2019

Lately we’ve witnessed what happens when leaders don’t have the emotional intelligence to admit to even the smallest and most originally inconsequential mistakes. This has caused me to reflect on some of mine over the pas

Gemba Academy Blog

Blog Archive