Gemba Academy

A Reflective Perspective on Schein

By Kevin Meyer - November 13th, 2015

By Kevin Meyer I will take time to be alone today. I will take time to be quiet. In this silence I will listen… and I will hear my answers. – Ruth Fishel One of my great pleasures is going for a walk on the beach a couple blocks fr

What We Have Here is a Fluid Dynamics Problem

By Jon Miller - November 9th, 2015

This weekend I attended a community recital to hear my daughter play piano. There were 23 children playing solo and duet pieces on the piano, violin, cello, clarinet and saxophone. There were even a few singers. At the conclusion

How to Problem Solve with a Virtual Team

By Ron Pereira - November 6th, 2015

By Ron Pereira Brainstorming, done correctly, can be extremely powerful. In a traditional brainstorming session a group of people normally come together with a bunch of Post-It notes and/or a white board. Folks often log their ideas on

Another Good Reason to Walk the Gemba

By Jon Miller - November 2nd, 2015

From factory floor to hospital floor, the people who work on the gemba have long suspected the existence of a negative correlation between how much time management spends in the office and the quality of the decisions they make. Now

What is the Opposite of Irony?

By Jon Miller - October 26th, 2015

Suppose you are passionate about vacuum cleaners. New models. Vintage models. Sales. Repair. Perhaps you are even a genius when it comes to servicing vacuum cleaners. An artist. You find purpose in enabling others to move dirt and debr

Review of The Lean CEO by Jacob Stoller

By Jon Miller - October 22nd, 2015

[Full disclosure: Jon Miller was involved in proofreading and providing suggestions to the author Jacob Stoller. Jon was not compensated and has no financial interest in the book.] Most books about lean management are written by

Problem Solving Paradigms

By Jon Miller - October 19th, 2015

There is a story about an executive team of a certain U.S. automotive company that is very revealing about their problem solving paradigms, related in the book Misbehaving: The Making of Behavioral Economics by Richard Thaler. The au

Improvement Through Personal Fulfillment

By Steve Kane - October 16th, 2015

By Steve Kane Tony Robbins is well known for his motivational speaking, books, interviews and articles. A consistent theme in his work is the six human needs. 1. Certainty: assurance you can avoid pain and gain pleasure 2. Uncertaint

Change Management Lessons from Big Trees Transplant

By Jon Miller - October 14th, 2015

This may be the best unintentional video on nemawashi ever. For those new to nemawashi, it is a Japanese word meaning “preparing roots of a tree for transplant” but is known to us as part of the consensus-building and chang

Toolkits or Aids to Knowledge and Creativity?

By Jon Miller - October 12th, 2015

The great mystery in the history of lean is not so much how and why Toyota and a handful of Japanese companies were able to make large strides in business excellence, but why so many have failed to follow their example. In a word, th

Discovering the Inner Merton

By Kevin Meyer - October 9th, 2015

By Kevin Meyer If you are too obsessed with success, you will forget to live. If you have learned only how to be a success, your life has probably been wasted. ― Thomas Merton, Love and Living Sometimes there are dots just waiting to

United by Problems

By Jon Miller - October 5th, 2015

Nothing divides people like a solution. It seems the larger the problem, the larger the divide. I am reminded of this painfully with every mass shooting, as we had this past week at a community college in Oregon. We grieve as a natio

Ron’s Favorite Gemba Academy Podcast Episodes

By Ron Pereira - October 2nd, 2015

On April 30, 2014 we released the first two Gemba Academy podcasts. To be 100% transparent, we weren’t quite sure what to expect. When we started the download “numbers” weren’t huge but, as you can see in the graph, we’ve see

A Rational Plan is a Prediction

By Jon Miller - September 28th, 2015

One question that I hear a lot is, “Can you show me an example of success in my specific environment?” with lean, continuous improvement, agile and so forth. My most common answer is, “No.” Although I would lik

Mindset KPIs

By Jon Miller - September 23rd, 2015

By S.M. Junaid [Admin’s note: our friend Junaid has contributed articles on TPM, on wet blankets, the cost of poor quality, kaizen for energy-saving and team member motivation.] A Quote by Eiji Toyoda san: “Before Cars, M

Missing the Soil, or The Inadequacy of Our Lean Management Metaphors

By Jon Miller - September 21st, 2015

The purpose of lean is to build an organization that creates value for people – its customers, employees, shareholders and community members – on a sustainable and long-term basis. If we asked a farmer, “How do we g

Standard Work Saved a Company

By Steve Kane - September 18th, 2015

By Steve Kane I’ve been an aviation enthusiast most of my life. I started flying sailplanes a couple of years ago and recently transitioned to power planes. The first lesson in flying is an introduction to standard work—specifical

How to Gain Insight from Customers and Gemba

By Jon Miller - September 14th, 2015

Lean thinking places a focus on the customer and on the gemba. These are two great sources of information for innovation, increased revenues, and problem solving. The way to gain more insight from customers and from the gemba is to be

Discovering the Value of People

By Kevin Meyer - September 11th, 2015

By Kevin Meyer Big news in the business world: Wal-Mart is famous for keeping costs down, including employee-related costs. In Joplin, the company is testing a new approach: investing in workers through higher wages and training, on th

Why We Do Things This Way

By Jon Miller - September 7th, 2015

I have spent much of my career in pursuit of answers to the question, “Why do you do things this way?” When I am getting to know a client, either an individual leader for coaching purposes or an business for the purpose o

Derek’s Lean Story

By Ron Pereira - September 4th, 2015

It was a Monday morning around 7:30 AM. I walked into the training room and glanced around. I’d been in this training room many times before but something felt different… I just couldn’t put my finger on what it was. I carried on

The Pursuit of Imperfection

By Jon Miller - August 31st, 2015

One of the widely accepted guiding principles of lean thinking is to “pursue perfection”. This is rather broad and imprecise when compared to the other guidelines of identify value, map value streams, flow and pull. Pursue

The Cosmology of Meetings

By Jon Miller - August 24th, 2015

After a particularly interminable session of the Roman Senate, the emperor Marcus Aurelius is said to have observed, “He who does not know what the meeting is does not know where he is, and he who does not know for what purpose t

Aerofit Fittings - Courtesy of Aerofit.com

AeroFit’s Factory Improvement Team

By Steve Kane - August 21st, 2015

Chris Ferrier, Manufacturing Engineer with AeroFit, was challenged to increase production on a manufacturing line by one part per hour. While this might sound easy, making it happen isn’t. AeroFit makes fluid fittings for aer

The 20 Words Most Often Spoken in a Lean Organization

By Jon Miller - August 19th, 2015

Customer Value Problem Why Standard Process See Cause Team How Experiment When Data Check Result Learn Better Sustainable Purpose Thanks

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